Contact & Support
We are committed to resolving your concerns promptly and transparently. This page provides all official Cashtro email channels.
1Overview
Cashtro is committed to addressing user concerns, data rights requests, and grievances through clear, accessible channels. Please use the appropriate department email below to ensure the fastest response to your inquiry.
2Customer Support
📧 support@cashtro.in
Primary customer support channel. Handles account issues, login problems, bug reports, feature requests, technical assistance, AI scanner issues, and transaction queries.
support@cashtro.inResponse SLA: Within 24 Hours
3Billing & Finance
💳 billing@cashtro.in
Handles all financial communications, including subscription payments, invoice requests, refunds, failed payments, GST invoices, renewal notices, and enterprise billing.
billing@cashtro.inResponse SLA: Within 24 Hours
4Legal, Compliance & Privacy
⚖️ legal@cashtro.in
Handles legal notices, compliance, terms & conditions, privacy requests, DPDP/GDPR requests, copyright claims, grievance officer matters, and security vulnerability reports.
legal@cashtro.inResponse SLA: Priority Issues within 4 Hours
5Response Time Commitments
| Department | Target Response | |
|---|---|---|
| Customer Support | support@cashtro.in | Within 24 Hours |
| Billing & Finance | billing@cashtro.in | Within 24 Hours |
| Legal & Compliance | legal@cashtro.in | Priority Issues within 4 Hours |
| Privacy & Grievances | legal@cashtro.in | Within 30 days (per DPDP Act) |
| Security Vulnerability | legal@cashtro.in | Critical: Immediately |
* Response times are targets and may vary during holidays, high-volume periods, or for complex investigations. We always aim to exceed these commitments.